![]() To open a Technical Support case, go to the Partner Success Center and click Need Assistance?.If issue persists after adding exclusions, contact Support.If using Recovery Console on the device, also exclude:.It defaults to the letter B:, but if B: is in use, you may need to locate the drive and use whatever letter it has been assigned to instead. This path is for if Virtual Drive is installed.If you are experiencing issues with a large amount of CPU/RAM usage by BackupFP.exe, please ensure that the following paths and processes are excluded in antivirus:. ![]()
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